Remote Helpdesk
IS Solutions provides a starting point for most organisations by simply allowing your IT support to be carried out by someone else so that you can dispense with the need for an in-house operation. This can be because your company is new or small or just because your business operates in a completely different area and you want your IT systems to be the least of your concerns.
At this level, it may be that all you require is a helping hand with your IT systems – an organisation to turn to in the event that something goes wrong. We will give you the peace of mind that you seek but at a cost-effective level to reflect the extent and nature of your infrastructure.
We will work with you to jointly define and agree your support requirements and provide a broad range of skills across hardware and software platforms. Our flexible approach allows you to expand the available range of services as you grow.
Prices start at £30 per hour.
What we recommend
Remote Helpdesk
An initial service level designed to allow you to benefit from the skills and experience of our dedicated support staff. It gives you:
- Access to a full range of skilled personnel from hardware engineers and multi-platform server support professionals to software development and design teams.
- Tiered team approach to allow escalations to senior or specialist staff without the cost of that resource being passed on to you.
- Agreed service levels including key performance criteria and review meetings.
- Comprehensive online call tracking system.
What we will deliver
- Comprehensive support for the IT systems of new or growing companies.
- A service range that grows as your needs develop.
- Complete flexibility in the provision of your support requirements.
