Processes and Accreditations

IS Solutions is committed to providing a professional service to clients that delivers peace of mind that their crucial IT investments are in safe hands.

Best Practice

IS Solutions employs guidance from the entire ITIL framework in the provision of services and service-related projects to ensure best practice and quality of delivery.  We are passionate about continual improvement to all aspects of our operations and welcome the opportunity to discuss or demonstrate our best practice procedures which include:

• Change control process to ensure changes to infrastructure do not lead to unnecessary downtime.
• Incident and event management processes to ensure efficient and effective handling of all support issues.
• Capacity and demand management processes to ensure sizing relating to growth or demand trends are correct.
• Service level management and SLAs to ensure that your needs and expectations are clearly defined, auditable, adaptable and measurable.

In addition, our service management team is qualified to ITIL Expert level with specific experience in five disciplines of the ITIL lifecycle (Strategy, Design, Transition, Operation and Continual Service Improvement).  Members of our service delivery team have also passed ITIL foundation qualifications and our Service Process Manager holds multiple ITIL intermediate qualifications.

Security

IS Solutions has vast experience in protecting its clients information assets, applications and infrastructures.  We have achieved ISO27001:2005 certification in Information Security Management, reinforcing our long-standing capabilities in the delivery of secure managed services and providing clients with complete peace of mind that their organisational data, and the details of their customers, are being managed in the most rigorous and efficient ways available.

ISO27001:2005 Information Security Management is a crucial requirement for organisations like us that work in the hosting or protection of other organisations’ data.  For modern enterprises, information is a key differentiator and a source of competitive advantage; it is, therefore, a significant undertaking to allow an outside organisation to manage this important asset and any managed service partner is expected to elicit the highest levels of trust and confidence in their ability to handle this responsibility.  Achievement of the ISO27001 standard demonstrates a service provider’s commitment to guaranteeing the confidentiality, integrity and availability of client data – it gives that client peace of mind that their information is safely maintained and that their image, competitiveness and profitability are protected.